FAQ

Quality Control

All iPhone screens are high quality screens, and tested locally in Australia before dispatch to ensure the quality, which makes your repair business much easier than ever before. 

How to get a discount price

Discount prices apply when a single order is over 30 screens, (minimum order quantity of 30 screens can be mixed, e.g. iphone 5 LCD screen black x 10, iphone 6 LCD screen white x10, ipad 3 touch screen black x 15)

Delivery cost and how long does it take

Free Australia Post Express when a single order is over $600

Standard parcel with tracking number and signature: $10 for each order which is 5 items or less but total amount is under $600, $15 for each order over 5 items but total amount is under $600. This takes up to 7 business days.

Australia Post Express Post with tracking number and signature: $15 for each order which is 5 items or less but total amount is under $600, $20 for each order over 5 items but total amount is under $600. This takes up to 3 business days.

Please note that we are not responsible for any shipping delays.

Same day dispatch for any order received before 3pm western time or 5pm eastern time Monday to Friday (except for public holidays).

Warranty return and replacement

Warranty: 6 Months warranty. The warranty does NOT cover any damage that is not fault of ours, e.g. screens with scratches, dint, crack, frame damage, issue caused by cable over bent or LCD damage, cable broken or pulled off, connector pin damage, or liquid damage etc. We reserve the right to refuse warranty on any items displaying any physical damage at our discretion.

When returning products we highly recommend that each item to be packed carefully in a bubble bag or wrap as this way can effectively reduce the chance of damaging the products during transportation. Please note that all returns are stock-dependent and we reserve the right to offer a refund for the item instead of replacement.

We use a unique sticker/stamp to identify our products, and recommend our clients to check the parts carefully before returning to us. If the returned products are not ours and the client requests them to be sent back separately the client needs to pay postage.